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Frequently Asked Questions

Digital Locks FAQs

This may be due to the following reasons:

  1. Password entered is incorrect
  2. Password has been deleted
  3. Password was not used within 24 hours (only in OzoLok Mobile App based lock)
  4. User has not entered the correct password, so now the password needs to be changed according to the instruction manual. Follow the instructions from the User Manual provided.
  5. For more details, please call us at 011-45576666 or email us at ccsafes@ozone-india.com
The Default or Initial Master Password is ‘123456’ at the time of the production of the Lock. It is imperative to change this Password for safety reasons. This process is properly detailed in the User Manual provided with your Smart Lock.
  1. Open the OzoLok Mobile App
  2. Click on the ‘Settings’ icon on the Home Screen.
  3. Click on ‘Admin Password’ and then, press the Password Number to change it.
  4. Enter a Password of 4-9 digits of your choice.
  5. The App screen will display: ‘Operation Successful.’
  1. Open the OzoLok Mobile App and click on ‘Forgot Password.’
  2. Enter your Mobile Number and then, input a new Password. Ensure that the password contains 6-20 characters.
  3. Confirm the Password, and then click on Get Code.
  4. You will receive an OTP. Enter the OTP, and click on Reset Password.
  5. The App screen will indicate that the Password has been Reset Successfully.
  6. Use your new Password to login.

This is done for security reasons. When an incorrect Password is used consecutively for 5 times, the keypad is de-activated or locked out for 60 seconds.

The keypad starts to flash in the following conditions:

  1. Battery is not placed in the right position.
  2. There is a battery leakage.

Kindly check the above points and take corrective measures for proper functioning of the Main Door Lock.

The batteries may have run out. Please replace the batteries.

If you lose an RFID Card, simply invalidate the lost Card/ Key by re-registering a new RFID Card, or you can delete the registered Card. The lost RFID Card will be automatically disabled and cannot be used again.

  1. Open the Ozolok Mobile App
  2. Click on the ‘IC Cards’ icon
  3. Click on ‘Add IC Cards’
  4. Enter the User name and enable the ‘Permanent’ option.
  5. Click on ‘Next’ and place your blank IC card on the sensor of the Lock’s Card Reader.
  6. The App Screen will display: ‘Added Successfully.’
  1. Open the Ozolok Mobile App
  2. Click on the ‘IC Cards’ icon
  3. Select the User name to delete the entry
  4. Click on the ‘Delete’ option.
  5. The App screen will display: ‘Operation Successful.’

This may be due to one or more of the following reasons:

  1. User is not placing the finger in the proper position on the Fingerprint Scanner while registering.
  2. If the customer fingerprint is not clean or is oily
  3. If the Fingerprint Scanner is not working, then delete all fingerprints first before registering new ones.

Most people register with their index finger, but there is no substantive restriction to use a particular finger or a thumb. We recommend the users to register the finger prints using both hands.

  1. Check if the Scanner or Finger is not wet or has any dust
  2. Clean first before accessing the Lock.
  3. If the Battery Voltage is below 4.8Volts, in which case you should replace it with a new alkaline battery.

When you hear a Low-Battery Warning – there is a voice over, or if the Indicator Light blinks in red colour, it means the Smart Lock is running low on power. Replace all batteries when you hear/see such an alert.

  1. Open the cover of the battery compartment
  2. Take out the old batteries, and replace with new 1.5Volts alkaline batteries.
  3. Ensure that you replace all batteries at the same time and not some of them.

The batteries usually last for 8-10 months, with an average lock operation cycle of 10 per day. There is a Low-Battery Indicator when the battery is about to be discharged. The Door Lock will still function for 2-3 days after the Low Battery signal is on. Change the batteries as soon as the Low Battery signal is activated in the Lock.

When the battery is low, this information will be displayed on the LCD screen.

In the OzoLok Mobile App-based Lock, Battery Status is visible.

We have two options to open the Lock in this condition:

First Option: Use the Emergency Override Key to access the Lock.

Second Option: You can use the External Power Backup option to open the Lock. Connect the Power Backup using the USB Port on the terminal located on the lower bottom side of the Lock’s front panel. Now enter any of the registered Admin Passcodes, User Passcodes, Fingerprints, or IC cards to open the door.

Replace the batteries immediately as soon as you have opened the door.

Note: Always use high-quality ultra-power alkaline batteries for better performance.

Reset App-based Lock:-

To reset the Lock, press the Reset button from the backside of the panel for 5 seconds and enter “000#”.

Reset without App Lock:-

Open the battery cover. Press the Reset button on the back panel for 5 seconds and the initialization process will be complete.

Yes.

This can be due to the following reasons:-

  1. Your Emergency Override Key has been frozen or deleted.
  2. Your Emergency Override Key has expired.
  3. The Bluetooth on your phone is turned OFF or is not working.
  4. To enable Bluetooth, please close the OzoLok Mobile App, turn ON the Bluetooth & re-open the OzoLok Mobile App.

Delete them on the OzoLok Mobile App.

For more details, please call us at 011-45576666 or email us at ccsafes@ozone-india.com.

Digital Safes FAQs

When the battery is exhausted in the Safe, you can open the Safe using the Emergency Override Key.

Although many companies offer good quality 1.5Volts AA batteries, Duracell is on a qualitatively higher level because their batteries have longer lives, and are adept at preventing leakage.

The batteries usually last for 9-12 months, with an average Lock Operation Cycle of 6 per day. There is a Low-Battery Indicator when the battery is about to be discharged. The Door Lock will still function for 10 days after the Low Battery signal is on.

When you hear a Low-Battery Warning – there is a Low Battery Indicator on the display panel, it means that the Smart Lock is running low on power. Replace all batteries when you hear/see such an alert.

If you have forgotten the User Password, you can open the Safe with the Master Password.

In this case, you can use the Emergency Override Key to open the Safe. Rotate the Left Key to the right side, and the Right Key to the left side. After that, the Knob will rotate to the right side, and the Safe will open.

Yes, you can hide the Password in the Safe. For that, you have to press the */clear button before entering the Password. After that, if you re-enter it, then the Password will be hidden.

Please contact Ozone Customer Care on +91 9716-500-300 or +91 9310-012-300. You will get emergency help.

No, you cannot create a duplicate key because this Key is computerized and it cannot be replicated under any circumstances. You have to replace the cylinder if the Key is lost.

If it is necessary to have the option of a common Key for Hotel Safes, then this is a feature that has to be installed through the company, extra charges being applicable.

Two Keys are given with each Safe. As much as possible, they have to be stored carefully. If you have a chance, then you will have to contact Ozone Customer Care, and they will help you.

The only reason for this may be that the battery has run out. At this time you will have to open the Safe using the Emergency Override Key. If you do not have the Key, then you will have to give a throw Power Backup of the USB Port, after that you can easily open the Safe.

When you hear a Low-Battery Warning – there is a Low Battery Indicator on the Display panel, if it is alight, that means the Smart Lock is running low on power. Replace all batteries immediately when you hear/see such an alert.

Yes, because it is necessary to install the Safe. That is why holes as well as fasteners are provided, to install the Safe.

The difference is mentioned below:

  1. A Motorised Safe is the Safe that opens through the sliding motion of the motors, after entering the password.
  2. A Non-Motorized Safe requires a Key or a Knob – along with a Password – to be opened. Note that – Additionally, Emergency Override Keys are available in both types of Safes.

Yes, Ozone is a large manufacturing company, it manufactures a lot of products like Fire Proof Safes, Doors, and various steel products. Ozone’s manufacturing plant is situated in Kala-Amb, Himachal Pradesh.

Yes, Ozone has Mobile Alert Safes available, which we call Notify Safes. This function is available in Fire Proof Safes. This Safe runs through the GSM-sim based function.

Ozone Company has 15 types of categories of Safes, like- Ozone Fire Warrior Safes, Fire Warrior Notify Safes, Guardian Data Safes, Money Deposit Safes, Biometric Safes, Motorizes Safes, Non-Motorized Safes, Hotel Safes, Economic Safes, Jewellery Safes, Hazard Safes, Fort Safes, Water-Resistant Safes, Cash Depository Cabinets and Manual Safes.

You can open the safe in 3 ways, using User PIN Code, Master Code, and Emergency Override Key. If you do not have any of these systems to unlock the Safe, please contact Ozone Customer Care.

All Ozone Electronic Safes have a 24 Months Warranty.

Common FAQs

Yes there are several Glass Handles available with Integral locking facility where the lock is placed at convenient height of 1 mtr, so the user can easily operate the lock without bending down unlike corner lock placed on the bottom corner of the door. Handle with locks can have single point locking as well as two point locking facility also.
Cam action technology is used in Ozone Floor springs.
Multiple options are available for Bathroom door lock. Mortise lock body bathroom type (No requirement of Euro Profile cylinder) can be used with Escutcheon with knob & occupied indicator, or normal lock body with Bathroom type cylinder can be used or Cylinderical knob lock with one side push button and other side coin release can be used.
Fire Rated metal doors are made of GPSP sheet with an infill of Rockwool as the Fire resistant material.
Normal floor spring requires cutting and digging of floor whereas Concealed floor spring requires only 4 holes of Dia 10mm to be drilled on the floor. Installation and dismantling is easy and less time taking in Concealed floor spring compare to normal floor spring. As it evades the need of having cavity on floor, better aesthetics and hygiene is maintained on door area.
It is a next generation door closer which is available for Glass Swing door and Wooden swing door. The unique advantage is that it doesn’t require any cutting orn digging of floor to get the fitting installed. At the same time it is easier to install and unnstalled in very short time.
Yes there are few electromagnetic door closers with Smoke detection feature which close the door itself in the event of smoke / fire.

Kitchen is one place which has a space constrant at most times for a swing door. Sliding door is a good option to save space and further a semi-automatic sliding door will always keep the door in closed position at all times when not in use. Moreover, semi-automatic sliding door system doesn't require an electrical connection.

you can have as many panels as required in Moveable wall or glass wall partition depending upon the opening. However there is a limitation on per panel Width and height. Depending upon the no. of panels the stacking space is also required at corner(s) of the partition.
To install the Movable wall or glass wall partition the ceiling is required to bear the load of 60 Kg/sqm, therefore, it is not possible on false ceiling. In most of the cases M.S. framing is required to hang the track on top in which the panels slides. The bottom level of the false ceiling and the track can be flushed to hide the track from view.
Electronic safes are to be fixed in wall or floor. It can be fixed in any furniture like cupboard also. An electronic safe performs its funciton of security in true sense when a safe is fixed somewhere.
Clear line railings are seamless railings which doesn’t require vertical posts also called Balusters which are required after certain distance in traditional railings. Here in case of clearline railing the glass is held in the aluminium brackets fixed in the floor or side of the ledge and on top of glass a handrail is fixed to provide strength  to the railing.
There are two ways to have pivoted door without digging the floor. One is to use OCFH-100 concealed floor spring which doesn’t require floor cutting, other is for wooden door using transom closer which is installed on the top of door inside the outer frame.
Ozone telescopic slide/channels can carry upto 45kg load
There are 18no.of ball bearing in a Ozone telescopic channel. Ball bearings ensure smooth movement/gliding of drawers
Fin spider system is used where the Building’s structure can’t support the glass facade. The spider system is fixed to glass fins. Here the load from each glass panel is transmitted from one panel to the next and supported from the spider fittings on the top. Without fin spider system is used where the Building’s structure is able to carry the facade’s exterior & interior loads. Here the spider system is directly attached to the Building’s structure either by using flange mount spider.

Top FAQs

Ozone Hub are creatived at strategical locations across India showcasing live display of our Products specifically architectural hardware solutions. You can get address & contact information of Ozone Hub near to you from contact us section.
Cut-out drawings are provided against requirement. You can call centralized customer care No. 91-9310012300 or email your cut-out query at support@ozone-india.com. Someone will get back with relevant information.
We have offices in different cities across India, you can contact us at any of our regional/ branch offices. You can also call us at our centralised customer care in Delhi 91 9310012300
Generally you do not find many and good solutions for sliding door for a shower cubicle as to prevent water spillage is a big challenge. However there is a perfect system SL-ED-11 offered by Ozone to have a sliding door arrangement with a fixed glass in a shower cubicle.
Shower cubicle can be fully customised as per the requirement and size of the bathroom. Ideal size of shower cubicle may vary from 3 feet x 3 feet to 4 feet x 4 feet
Fire doors actually do the compartmentization of the building in the event of fire in the building. It resists or prevents the fire from spreading from one side to the other as per the fire rating of the door.
Check if the sufficient connectors are provided to hold the fixed glass with the Wall, Floor and with the Shower knight head Rod.
The stationary gaps should be filled with extra clear water repellent silicone. Non stationary joints should be covered with Plastic Profiles and magnetic seals as per requirement. Door opening to be kept inwards.
Most sliding systems are top hung; means the weight of the sliding door is on Ceiling or wall, however there is a sliding system SL-66 from Ozone which has bottom rollers which run on the track mounted on the floor.
Main criteria for selecting a floor spring is Door Width and Door weight as well as the traffic passing through the door.
Swing Doors can be pivoted and Hinged. Pivoted doors work on Floor Springs, whereas the Hinged Doors are fixed with the help of Hinges on the wall or side glass.
The balcony railing should be carefully designed according to the type of building (residential, commercial etc). The strength of railing should be calculated according to the max. nos. of persons leaning on the railing at a time. Using a glass or midrails or both will also depend upon the type of building. In any case the railing should be installed by an experienced and certified technician to avoid any flaws in the installation.
Modular railings combined with the modular accessories can be installed without or very minimal welding which retains the aesthetics of the railings.
SS Railings on regular basis should be cleaned with the help of soft and dry cotton cloth. In case of any Red marks on the railing good quality SS cleaner may be used to clean and wipe the marks off the railings.
There is no standard available in India regarding the gap to be kept between the 2 midrails in railings. However some international standards specifies the gap to be kept between 125-175mm so that nobody including small kids can pass thru the 2 midrails.
SS316 Grade should be used in coastal areas which contains 16% chromium, 10% Nickel & 2% Molybdenum (in addition to several other ingredients) which provides additional resistance towards chlorides in the coastal areas.
Glass door can be installed on hinges, but one has to make sure to use the partition hinges to install the glass door. However, the glass door in shower cubicle should be installed on showe hinges.
Using patch fittings, the recommended max glass door size is 1000mm x 2400mm.
There are millions of Key combination available in Ozone Multi-purpose lock
Yes, drawer hight/depth can be increased by replacing back connector and installing single or double rail from Ergotec range of Ozone.

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